HP W2371d monitor will not wake up

[treetopp]

Monitor will not wake up. I have tried to troubleshoot problem using HP guide but there is no specific tips for this specific model. I have rebooted both computer and monitor but did not fix problem. When you start the computer, the monitor goes through its initial steps to come on ( there is a box that shows up just like it always does and that box shows monitor status
I don't know what is correct but the only thing on that box is that DVI has no signal. The VGA is active. The monitor has a power cord and another cord goes to computer (is that one for video ?) But none of the connections were changed. The monitor has never done this before. I did perform a system restore earlier but the monitor worked after that. I'm not aware of any other changes that occurred. Any suggestions are appreciated.

[Jeet_singh · Accepted solution]

@treetopp,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the monitor not waking up from sleep. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to update the drivers either from HP support website or from the manufacturer's website?

Have you tried to update the Bios on your Computer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the Monitor: 

Cycle the power on the monitor as follows:

1. Turn off the monitor. The power light on the monitor should be off. Leave the computer turned on.

2. Unplug the power cord.

3. Wait 5 seconds.

4. Plug in the power cord.

5. Press the power button on the monitor to turn on the monitor.

Next thing, I would suggest here is to Uninstall the display drivers from device manager and then update the drivers:

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from the support website.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Alternatively, you can go through the steps suggested in the support document for - HP and Compaq Flat Panel Monitors - Flat Panel Monitor Displays Message about No Signal, Signal out ...

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[treetopp]

Hello Jeet: 

I wish there was a way to give you more kudos myself cause you deserve them.  Your knowledge base of the inner workings of these HP products is remarkable. I had tried just about everything that I could try from information sources that were available to me before I turned to this forum. You pin pointed the problem so quickly and gave me an efficient solution in straightforward steps even I could understand to execute.  

I am sure there are others on the HP Support Forum Team that are good at their jobs. I am just thankful my problem got assigned out to you because I know you are very good at what you do. You have solved my problems on more than one occaision and I appreciate and respect all you do for this Forum. 

Thanks for being there.   

[MKazi]

@treetopp

You're most welcome. 🙂

As @Jeet_singh is out of the office today, I'm replying to you.

Thank you so much for the wonderful comments and appreciation. @Jeet_singh will be thrilled to read your appreciation.

Do feel free to keep us posted fro any assistance in the future.

It is an honor to share this platform with you.

Take care! 🙂