cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
foenix
New member
3 1 0 0
Message 1 of 2
159
Flag Post

HP envy 34'' curved all in one desktop computer screen issue

HP Recommended
HP envy curved 34-b135se
Microsoft Windows 10 (64-bit)

20201007_214407.jpg

 Hi there! This is HP Envy 34 curved all in one computer. Recently it becomes just as it appeared in the image.before this happened,it was said a single finger touched the tip of screen.basically it was a very delicate touch.is it possible enough to conclude that HP envy 34 curved all in one computer screen could be damaged with a single finger delicate touch? What is really damaged? It really the screen? The LED? And if it is the LED, could the LEDs at that exact place be replaced? And also i wanted to ask the root cause for such kind of damage. Is HP envy 34 curved all in one computer susceptible to very delicate  impact? What is the current price of the screen only? And also the current price of the computer as well? Finally,i would be pleasing if i could get the exact year of production of HP Envy 34 curved all in one computer and it's expected life span under suitable power and environmental conditions.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@foenix

 

I reviewed your post and I understand that you are facing issues with the display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like there is an internal crack on the display. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106023.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98958.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98345.exe

 

If you continue facing the issue, then boot to BIOS and check whether you can duplicate the issue in the BIOS screen.

 

If the issue persists, in the BIOS screen as well, then it is a hardware issue and I recommend you contacts support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation