HP w1907 Monitor Driver Auto Update Gone Wrong

[pmam2001]

On 11-22-17 an automatice driver update to my HP w1907 widescreen monitor resulted in the display resolution to become low and stretched across the screen.  Changing my  Windows 10 display settings to the maximum 1284 X 1024 does not solve the problem  My old settings of 1920 x 1080 are no longer available.  Changing the HP w1907 built-in monitor menu settings do not correct the problem, nor does a factory reset of the monitor.  How can I roll back the update of 11-22?

Log info copied below:

11/22/2017 9:06:35 PM 

Device DISPLAY\HWP26A2\1&8713bca&0&UID0 requires further installation.

11/22/2017 9:06:38 PM

Device DISPLAY\HWP26A2\1&8713bca&0&UID0 was configured.

Driver Name: oem46.inf
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Driver Date: 08/12/2009

11/22/2017 9:06:38 PM

Device DISPLAY\HWP26A2\1&8713bca&0&UID0 was started.

Driver Name: oem46.inf
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Service: monitor

11/22/2017 9:06:38 PM

Driver Management concluded the process to install driver hp_w1907.inf_amd64_ed7c16d468c350f5\hp_w1907.inf for Device Instance ID DISPLAY\HWP26A2\1&8713BCA&0&UID0 with the following status: 0x0.

[HSMM]

I'm having the same problem, so I hope someone comes along with an answer soon.

[nirnaeth1111]

I've tried various solutions to reinstall previous servers and nothing seems to be working for me either. grrrr

[Chimney_83]

Greetings @pmam2001, 

Thanks for the post and Welcome to HP Forums. 

I understand that you are facing an issue with the monitor where the display resolution has changed, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

The issue you are facing could be an issue with the monitor settings or the display adapter settings on your computer. 

Request you refer to this HP Article which explains the OSD options available on your monitor. 

Perform a factory reset using the button on your monitor and if the issue is with the monitor the factory reset would resolve the issue you are facing. 

If the issue persists, uninstall the display adapter from the device manager on your computer and restart your computer. 

When you restart your computer a generic driver would be installed and then you can install the driver back using HP Support Assistant or from the Graphics card manufacturer's website. 

Let me know if this helped. 

[pmam2001]

Thank you Chimney_83 for your suggestions. I tried them all to no avail, then before uninstalling the adapter display driver I rolled it back to its previous version and voila! Problem solved! If the issue returns, I will follow your advice and do the uninstall/restart for the generic driver. Appreciate the help!

[HugoCongoLatino]

 I see manier people have the same problem, and is it always this Windows 10?

My problem : On start up clearly the monitor displays well, in correct format, 1920x... then, after the windows window disappears, than the OS comes up in full force, and yeah, small resolution, 1280x...

It went wrong during work some days ago, it didn't go black, it just flipped into a lower resolation, and I thought, oh well, let's see when I restart. And since then it remains low.

What did I do, install and uninstall drivers for the card, for the monitor (2 seperate things). Now all are greyed out.

I followed all instructions, did more, because I was very much in informatics, and a troubleshooter.

This OS is faulty in manier aspects. And it always states that the screen is driven by the default window screen driver. Strange to me, the card and the monitor acknowledge that their driver is OK, also downloading from HP-website.

So it seems to me my Windows 10 is stubborn? Correct?

[Chimney_83 · Accepted solution]

Thanks for the reply @pmam2001, please try the suggested steps, if the issue reoccurs and let me know how it goes. 

Please do post your technical queries on our Forums for assistance. 

[HugoCongoLatino]

My montor is HP S320tm, but the problem is not the monitor itself, this forum has a lot of monitors with the same problem.

The driver? I already uninstalled the monitor driver, **bleep** down and installed the advice of HP itself : sp73334.exe, twice now : no change. But also twice, it reports that I'm forbidden, then it continues to install, and says everything is installed.

I see no option for overriding or desinstall the default windows driver.

Can you be more specific? Is it also the card? Do you want a logfile of what happened, and if so, which one (because they are lengthy).

I also installed Winzip system utilities suite (Corel). It has a driver updater, never reports a problem.

Thnaks for the reply.

[HugoCongoLatino]

May I mention, now it is connected with my windows XP, oldie but really the best, and no problem, beautifull resolution.

And the  bleep was turning my desktop off ++++down, and on again. I love the clear white on this monitor. one problem, it goes to sleep with a movie. Awakening is then a mighty problem.

[HugoCongoLatino]

And why dipslays the windows screen driver also 32 bit in a 64-bits desktop, orginally windows 7? And there it doesn't display all the possible resolution modes as on the Windwos XP desktop, 32  bit? The old and forgotten OS with no problem, the new free one with a problem? The better one, no?