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‎08-24-2024 10:05 PM

HP Recommended
Product: HP DreamColor Z27x G2 Studio Display
Operating System: Microsoft Windows 11

Hi, I just purchaced z27x G2 on ebay, ...2 issues encountering,   can't update to the latest firmware , I downloaded the latest from HP which is a gz tar file then uploaded to the monitor,  OS complains saying it's not valid. Trying to update from firmware version 27xg2_120 to 27xg2_130.  

 

Secondly, the serial # on the monitor is found on HP to belong to a completely different monitor product which is retired.

 

The box has a sticker on it which reads SAMPLE.  QA=PASSED.

 

Has anyone encountered these issues?

Thak you 

-Mike

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