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dsz
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Horizontal green line on HP All in one 24-dp0014 monitor

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HP All-In-One dp0014
Microsoft Windows 10 (64-bit)

Just got a horizontal green line in my display for my HP all in one. Have check video driver. AMD driver was updated today. Tried to see if there was an updated driver. Did driver roll back, also did manual install of driver via amd's website and hp's. Have unplugged computer. Line still appears. It goes across screen about 2" from top. Not sure on how to open case to check cable to monitor. Not sure if it is refresh rate. Line shows up in BIOS and on boot screen, so more than likely it is not a driver issue. Not sure what else it would be.

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KrazyToad
HP Support Agent
HP Support Agent
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@dsz

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since the issue persists in BIOS, please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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