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‎07-26-2020 05:16 AM

HP Recommended
Product: HP Pavilion 24-xa1007na
Operating System: Microsoft Windows 10 (64-bit)

My pavilion 24 all-in-one recently had a fall and I'm looking to get the LCD screen repaired. I'm aware it falls outside the warranty but I'm having difficulty getting a repair reques submited.

 

I've followed the support steps (entered product, country, serial number) but after entering the serial number I'm taken to a greyed out screen with a loading icon in the center which doesn't resolve, so currently I can't get to the contact options scren.

 

Any advice or alternatives?

1 person had the same question
1 REPLY 1

‎07-28-2020 10:37 AM

HP Recommended

@AndyOC86

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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