Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
Flag Post

How can I get a repair request submitted?

HP Recommended
HP Pavilion 24-xa1007na
Microsoft Windows 10 (64-bit)

My pavilion 24 all-in-one recently had a fall and I'm looking to get the LCD screen repaired. I'm aware it falls outside the warranty but I'm having difficulty getting a repair reques submited.


I've followed the support steps (entered product, country, serial number) but after entering the serial number I'm taken to a greyed out screen with a loading icon in the center which doesn't resolve, so currently I can't get to the contact options scren.


Any advice or alternatives?

HP Support Agent
HP Support Agent
23,580 23,538 1,069 1,102
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation