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HP Recommended
E230t monitor
Microsoft Windows 10 (64-bit)

I have a brand new Windows 10 installation on a NUC.  The problem is that the HP E230t monitor prevents windows from going to sleep.  The system starts to sleep (self-initiated) and about 15 seconds later, the screen comes back on and the computer fails to sleep.  This occurs over and over again.  The issue is *DEFINITELY* the HP monitor.  It does this on another Windows 10 machine too.  Further, the problem is *DEFINITELY* the HP monitor's USB connection.  If I disconnect the USB cable (either end), the sleep works fine.  Further, if I disable the 'Generic USB Hub' in Device Manager, then sleep works fine as well.

 

The issue with this solution is that I bought an HP E230t monitor for one reason only... Because it has a touch screen.  And this works *great* (along with the USB hubs) when the system is running.  It is only during the attempt to sleep that the HP monitor's USB connection causes a problem.  But... I have to ask this... Was is the benefit of a touch screen if you cannot connect it to the computer?

 

I really want to get this fixed.  I have to admit that I'm very frustrated with HP right now.  Their tech support solution was, literally, "the monitor is out of warranty... I can transfer you to someone in sales and they can help you buy a new one..."  Hello?  The monitor works great, except for this driver issue.  I GUARANTEE you that this is the last product I buy, or recommend anyone else buy, if you only have an assurance that a perfectly *functioning* monitor only works for as long as the paltry warranty period.  So, yes, I would love to have this working again.  I *like* the monitor--when it is working properly.  I *want* to be able to recommend HP as a brand, but this needs to be resolved before I can ever recommend HP again.

2 REPLIES 2
HP Recommended

@HanMan2

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandy,

Thank you for the head's up.... I've looked for a message and I haven't seen any.  I will continue to monitor the account.  I am hopeful that this issue can be resolved.  It seems like it should be an easy one (actually, it feels like this literally should just be a plug and play), so I'm hoping we'll get it all fixed up.

 

Best regards...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.