How to fix the touch pad of my HP Spectre x360 laptop

[Irukanma]

Please what's the best way to fix my touch pad on my HP Spectre x360. It doesn't work. Most times I have to use an external mouse. I have tried to update drive, and enable it from the settings menu. It still doesn't work.

[A_Gayathri]

Hi @Irukanma,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your touchpad on the HP Spectre x360 isn't working despite updating drivers and enabling it in the settings, here are some additional steps you can try:

1. Check Touchpad Settings

• Go to Settings > Devices > Touchpad.
• Make sure the touchpad is enabled and adjust the sensitivity settings.

2. Update Touchpad Drivers

• Go to Device Manager (right-click the Start button and select Device Manager).
• Expand Mice and other pointing devices.
• Right-click on your touchpad device (it might be listed as "Synaptics," "ELAN," or similar) and select Update driver.
• Choose Search automatically for updated driver software.

3. Reinstall Touchpad Drivers

• In Device Manager, right-click on the touchpad device and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the touchpad drivers.

4. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any that are available.

5. BIOS and Firmware Updates Update the firmware on an HP printer

• Go to the HP Support website and enter your laptop model.
• Download and install any available BIOS or firmware updates.

6. Reset Touchpad Settings

• Some touchpads have dedicated software (like Synaptics or ELAN) that might have its own settings or control panel.
• Open this software and look for options to reset or reconfigure the touchpad.

7. Check for Physical Issues

• Ensure there’s no debris or damage around the touchpad.
• Sometimes, pressing down lightly around the edges of the touchpad can resolve issues if it’s not seated correctly.

8. Perform a Hard Reset

• Shut down your laptop.
• Disconnect all external devices and power sources.
• Hold down the power button for 15-20 seconds to discharge any residual power.
• Restart your laptop and check if the touchpad works.

9. Check for Conflicting Software

• Boot into Safe Mode and check if the touchpad works. If it does, there might be a software conflict in normal mode.

Refer to this document:  HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 User manual

HP Notebook PCs - Troubleshoot the touchpad

I hope this helps. 

Take care and have a good day.

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