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HP Recommended
HP Pavilion 23xw 23-inch IPS L
Microsoft Windows 7 (64-bit)

Okay so I recently purchased a new HP desktop and monitor, but the cord that connects from the monitor to the computer (I think this is called a vga?) doesn't fit or I guess isn't compatible.

 

The Desktop I ordered is a HP ENVY 750 Desktop PC P5Q80AV#ABA_1
This is what the back of it looks like and I'm assuming the circled part is where I would plug the monitor cord into the computer?

20160525_160111.jpg


The Monitor is a HP Pavilion 23xw 23-inch IPS LED Backlit Monitor J7Y75AA#ABA
This is the cord

20160525_160005.jpg

 

Am I missing something here, or do I need to return this and purchase a different monitor? Or can I get something else that will connect the monitor to the computer?


I apologize if this sounds dumb, I'm just not tech savy at all.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Your graphics card has HDMI, it appears that your monitor does also.

So you can use an HDMI cord to connect your PC to your monitor.

 

Or you will need a VGA [Female] to DVI [Male] adapter.

 

The top connector is DVI-D [Dual Link] and will only support digital displays.

 

The bottom connector is DVI-I [Dual Link] and will support either an analog or digital display.

 

 

 

 

:Wink: If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
      If my answer solved your problem please mark it as the Accepted Solution. Thanks!

 

 

View solution in original post

9 REPLIES 9
HP Recommended

Your graphics card has HDMI, it appears that your monitor does also.

So you can use an HDMI cord to connect your PC to your monitor.

 

Or you will need a VGA [Female] to DVI [Male] adapter.

 

The top connector is DVI-D [Dual Link] and will only support digital displays.

 

The bottom connector is DVI-I [Dual Link] and will support either an analog or digital display.

 

 

 

 

:Wink: If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
      If my answer solved your problem please mark it as the Accepted Solution. Thanks!

 

 

HP Recommended

I tried connecting a HDMl cord from the monitor to the computer and when I turn on my monitor, the screen is black and just says 'Check Video Cable!'

 

Thank you for the reply though. I'll look into adapters. 

HP Recommended

You need to change the 'input' to HDMI.

 

From the manual: "The inputs can be selected by pressing the Input button on the side panel or through the On-Screen Display (OSD) feature by pressing the Menu button."

 

:Wink: If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
        If my answer solved your problem please mark it as the Accepted Solution. Thanks!

HP Recommended

I tried selecting the buttons on the monitor, but it seems no matter what I do, the monitor won't display anything but a black screen with the words 'Check Video Cable'

 

Oddly, I did get the monitor to work just fine with a HDMI cord on my old computer by selecting one of the buttons on the monitor (and it also said 'Check Video Cable' before I got it to work)

But I do the same thing with this computer and nothing happens. 

 

I'm wondering if it's just not going to work unless I get an adapter or there's some sort of problem with the desktop not booting up properly(maybe that's why the monitor's not displaying anything?) It's brand new and I haven't gotten to use at all yet. The power button on the computer lights up and it sounds like it's booting up, but it is rather quiet(idk if that means anything)

 

 

HP Recommended
Just wanted to let you know I bought an adapter and everything is working great now, thanks for the reply!
HP Recommended

You're welcome! Glad I could help!  :generic:

 

 

Microsoft Certified Professional
CompTIA A+ Certified Technician

 

 

My System: Self-Built Custom
OS: Windows 10 Professional
Case: In Win 904 ATX
Motherboard: Asus Maximus VI Hero - Socket 1150
Processor: Intel Core i7 4770K
CPU Cooler: Be Quiet! Shadow Rock SR1 Topflow
RAM: 16G Corsair Vengeance 1866
GPU: Gigbyte GTX GeForce 660 OC
PSU: Corsair RM650 80 Plus Gold
SSD: Samsung EVO 850 1TB
HDD #1: Samsung 1TB
HDD#2: Hitachi 3TB
WiFi: Asus Dual Band AC1900 PCI-e
Monitor: 27" IPS Panel
Keyboard: Corsair K70 Vengeance - Cherry MX Mechanical Switches
Mouse: Cyborg RATT 9 Wireless Gaming Mouse
OD: LG BluRay Burner

HP Recommended

 

 

 

I'm having the same problem.  where did you purchase the adapter?   And what it is called?  Thanks 

HP Recommended

You need to determine what type of connectors  are on your computer and monitor.

Capture.JPG

 

vga-cable-and-connector.jpg

HP Recommended

 

 

 

I ended up contacting My Computer Works, and the technician looked at the cord I had and the back of the new computer and said I needed a new adaptor cord  HDMI to DVI, which is stated to arrive today.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.