cancel
Showing results for 
Search instead for 
Did you mean: 
NikolaPopovic
Level 1
6 4 1 0
Message 1 of 3
438
Flag Post

Hp envy laptop with 4k external monitor & HP USB-C mini dock

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

Hi guys,

I have:

  • The HP envy laptop
  • HP USB-C Mini Dock
  • Dell P2715Q external 4k monitor (27inch)

 

In short: the problem I face is that the laptop screen works perfectly fine. But the Dell external monitor I plug in the USB-C mini dock has a maximum Hz rate of 30HZ. But I want 60Hz. I notice the external monitor now has a delay compared to thelaptop envy screen I use as well. I extend the screens and do not clone them (ofcourse).

According to the internet this setup should be able to have an external 4k screen with 60Hz? Can someone explain to me how or what's wrong?

2 REPLIES 2
banhien
Level 19
Level 19
92,721 92,599 11,985 25,550
Message 2 of 3
Flag Post
HP Recommended

@NikolaPopovic 

 

What EXACTLY is your HP envy laptop ? How do you connect you dock to the Dell monitor ? The dock supports HDMI up to 4K but it does not say the refresh rate. Please try HDMI version 2.0 cable.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
NikolaPopovic
Author
Level 1
6 4 1 0
Message 3 of 3
Flag Post
HP Recommended

Hi Banhien,

I have this one: 

Do you have a link to an HDMI 2.0 cable? And how do I see what cable I am using now?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation