I am in window 10 pro and cannot

[syedabdullaG330]

hp 735 ryzen 5, they unavailable fingerprint and facial recognition

[Deep_World]

Hi @syedabdullaG330,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you trying to set up fingerprint, facial recognition, or both?
• Does Windows Hello appear at all in Settings > Accounts > Sign-in options?
• Is your laptop brand new, or has this issue appeared after a Windows update or driver change?
• Have you checked whether the fingerprint reader and IR camera show up in Device Manager?

In the meantime, here are some troubleshooting steps you can try:

1. Check Windows Hello availability

• Go to Settings > Accounts > Sign-in options
• See if Windows Hello Fingerprint or Windows Hello Face is listed
• If not, it may indicate a driver or hardware detection issue

2. Update drivers

• Open Device Manager
• Check under Biometric devices and Imaging devices
• Right-click the fingerprint reader / IR camera → Update driver → Search automatically
• Alternatively, download the latest drivers from HP Support for the 735 Ryzen 5

3. Check for Windows Updates

• Settings → Update & Security → Windows Update → Check for updates
• Some Windows Hello functionality requires the latest updates to function correctly

4. Run Hardware Troubleshooter

• Press Windows + R, type msdt.exe -id DeviceDiagnostic → Enter
• Follow the prompts to detect any hardware issues

5. Reinstall HP Biometric Software (if applicable)

• Some HP laptops use HP Client Security Manager or HP SimplePass
• Reinstalling or updating this software can restore Windows Hello options

I Hope this helps 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World