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HP Recommended
HP ENVY 27 27-inch Diagonal IPS LED Backlit Monitor
Microsoft Windows 10 (64-bit)

Why while packing recently, my year 2013, HP Envy 27-inc monitor dropped and the screen cracked.

The monitor still powers up correctly by it now has a spider-web-like pattern on it and it displays a black screen. 

I will appreciate any information on how to fix it or to order a replacement LCD panel.

1 REPLY 1
HP Recommended

Hi @BIRDWATCHER3,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the Monitor screen and may need replacement

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.