I cant drag and drop

[Kayla_moebius1]

I just bought a hp envy and it's all updated but i can't drag and drop to the desktop

[Kuroi_Kenshi]

Hi @Kayla_moebius1.,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Mouse or Touchpad Settings:

Mouse:

• Go to Settings > Devices > Mouse.
• Ensure that the primary button is set correctly (usually left).
• Adjust the double-click speed if necessary.

Touchpad:

• Go to Settings > Devices > Touchpad.
• Enable or adjust the touchpad sensitivity and other settings.

Restart Windows Explorer:

• Press Ctrl + Shift + Esc to open Task Manager.
• Find and select Windows Explorer in the list, then click on Restart.

Update Drivers:

• Ensure that all drivers, especially the touchpad or mouse drivers, are up-to-date.
• Go to Device Manager > Mice and other pointing devices.
• Right-click your pointing device and select Update driver.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for and install any pending updates.

Drag-and-Drop Registry Fix:

1. Press Win + R to open the Run dialog.
2. Type regedit and press Enter to open the Registry Editor.
3. Navigate to:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout
4. Delete the "DragHeight" and "DragWidth" entries.
5. Close the Registry Editor and restart your computer.

Disable Tablet Mode:

• Go to Settings > System > Tablet.
• Make sure the device is set to non-tablet mode if you are using it as a desktop replacement.

Check for Malware:

• Run a full system scan using Windows Security or your preferred antivirus software to ensure there are no malicious programs affecting system performance.

Software Conflicts:

• Ensure there are no third-party applications conflicting with the drag-and-drop functionality.
• Run Windows in Safe Mode to see if the issue persists.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,