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I have a problem in some places in my touch screen while using pen and touch.

HP Recommended
Pavilion 360X
Microsoft Windows 10 (64-bit)



I have a problem with my laptop recently, i used to draw in my laptop using the hp pen and today suddenly there is some parts in my laptop screen i cannot reach\touch them for some reason, however, while using the mouse to draw for example vertical or horizontal line in these parts i can reach but with the pen and hand touching i cant reach them.


i did all the recommended solutions such as the bios, hardware and all of these but still my problem is on going.. i do not know what to do.. please help me to fix this problem.


I hate attached some vids and screens to illustrate the problem well.. i can draw vertical lines in these spot only, however the area surrounding it i cant..


WhatsApp Image 2020-05-05 at 12.42.49 AM.jpeg



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Welcome to HP Community


I have gone through your Post and would like to help


Please follow the instructions in this Link: and let me know if that helps


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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