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Dadzone2
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Message 1 of 5
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I have to tilt the monitor back almost 45 degrees to see the intended display details, text, etc.

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5QA37AA#ABA
Microsoft Windows 10 (64-bit)

I have to tilt the monitor back almost 45 degrees to see the intended display details, text, etc. Even elevating the monitor doesn't help unless I mount it where the bottom of the screen is at my eye level - nearly 2 feet above the normal, standard sized desk. Is there some fix in the system or do I need to have it repaired/replaced?

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Prométhée
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Message 2 of 5
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HP Recommended

Hello
quite curious ..
I have no experience with this type of screen, all in one computer, but with separate screens, tower computer!
So for me no matter the height normally!
But without wanting to offend you, because I personally have some concerns, since I have glasses (and before having heard of them)
So, do you have glasses, don't you have sight problems, do you have the opportunity to use another type of screen (besides television)?
You don't have to answer, but it can help!
For the computer, there is not much to do
update display driver

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-20-c400-all-in-one-desktop-pc-series/1...

Check the screen calibration:

https://www.laptopmag.com/articles/calibrate-monitor-windows-10


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Dadzone2
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Message 3 of 5
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Re: I performed the update driver for monitor but that did nothing. Tried to calibrate display, but the instructions were for a laptop and didn't work on this all-in-one. So, I still have the same question: Do I return for replacement or take it to an authorized repair shop? This problem is giving me a great deal of eye and neck strain.

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Dadzone2
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I tried both suggestions. Neither one helped. Do I return the computer somewhere or take it to an authorized repair shop?

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Prométhée
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Message 5 of 5
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HP Recommended

Sorry for the wait, I just read the answers
Yes, in this case do not hesitate, contact the after sales service

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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