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‎02-20-2019 07:52 AM - edited ‎02-20-2019 07:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm not computer literate. LOL  If I am posting on the wrong board please don't get mad at me I don't know anything other then this is software I need. I don't know what RGS is.......

My computer says I need graphic card drivers,but HP doesn't offer it for my computer..How would I solve this?

 

11 REPLIES 11

‎02-20-2019 07:59 AM

HP Recommended

Hi:

 

The first thing we would need to know in order to help you would be for you to post the full model number or product number of your PC.

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

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‎02-20-2019 08:03 AM - edited ‎02-20-2019 08:05 AM

HP Recommended

HP Pavilian ... product # QU116AA#ABA   Model # p6 2014

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‎02-20-2019 08:14 AM

HP Recommended

Hi:

 

You are correct.  There are no W10 graphics drivers for your PC, not even from the AMD website.

 

Did W10 install a graphics driver automatically?

 

I'm pretty surprised it didn't.

 

The first thing to check is to see if there is a graphics driver installed.

 

Go to the device manager, click to expand the Display Adapters device manager category.

 

Let me know what you see listed there.

 

If the graphics driver is installed, there will be an AMD Radeon HD 6500 series graphics adapter showing up there.

 

If there isn't, you will be seeing a Microsoft Basic Display Adapter listed there.

 

If there is an AMD Radeon HD 6500 series graphics adapter showing up there, then the correct graphics driver is installed, and there are no updates for it.

 

If there is a Microsoft Basic Display Adapter listed there, we will try manually installing the latest W8.1 graphics driver from AMD.

 

 

 

 

 

 

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‎02-20-2019 08:18 AM

HP Recommended

do i find device manager?

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‎02-20-2019 08:28 AM

HP Recommended

Right click on the Windows icon at the bottom left corner of the taskbar.

 

A list will show up, and you will see a menu for the Device Manager.

 

Click on that and it will bring you to the Device Manager window.

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‎02-20-2019 08:44 AM - edited ‎02-20-2019 08:49 AM

HP Recommended

greatly appologize but since Windows 10 came out i can't find anything anymore...But I DID find what you asked and here is what is listed. AMD Radeon HD6530D Which is what the computer came with.....I did find out in a round about way that my printer needed an update so that is what took me so long...I thought all of that was automatic but it wasn't. (Yes roll your eyes now. LOL ) Wish we could send pictures......Cuz when the AMD box comes on the screen i click it and it shows Error 175 AMD installer cannot continue due to unsupported AMD graphics hardware. Click to learn more...Which I do and I'm totally lost.

 

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‎02-20-2019 08:46 AM

HP Recommended

Hi:

 

No problem.

 

The graphics driver is installed and the graphics should be working normally.

 

There aren't any updates, so if you are running any programs that are telling you to update the graphics drivers, you will not be able to.

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‎02-20-2019 08:52 AM

HP Recommended

WOW----I have been playing 3 games on Facebook...Just played them yesterday and now this all isn't allowing me too. 😞   The message says make sure you thave the latest drivers for your graphic card visit WebGL to get more info.... but that link doesn't even work......So does this mean time for a new computer?

 

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‎02-20-2019 09:03 AM

HP Recommended

You can also buy a graphics card that has updated drivers for W10, but I wouldn't be able to help you with that since I don't know what graphics cards would be compatible with your PC.

 

You may want to start a new post if you would be interested in going that route.

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