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HP Recommended

Device name DESKTOP-U29UQST
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 8.00 GB (7.77 GB usable)
Device ID BD4D1825-D0AF-4ABB-AEE1-A6BB67A6A72D
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

The camera on my device stopped working after a screen replacement; the camera does not show in the device manager. There are no driver updates to install. If everything is reconnected, is it correct to assume the camera and/or connection were damaged during the screen replacement?

1 REPLY 1
HP Recommended

@Momma_Bear14 

 

Welcome to the HP support community.

 

I understand that you are getting web came issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.