Internet Connection

[lellery]

   I'm writing from my wife's pc. My internet was working good yesterday. Today it do not work. When I turn it on, a screen come on and says, "Connection Error". Then another screen come on. It say, "Internet Explorer cannot Display the Web Page." I unplug the Ethernet wire, and pluged it into my wife's pc. It worked real good. Could you tell me what is wrong with my pc.

[Sunshyn2005 · Accepted solution]

Hi @lellery, and welcome to the HP Forums, 

I understand from your description that you internet is not working on your PC, but it does on your wife's PC. Although you are using an Ethernet cable and not a wireless connection, the following will help you with internet connectivity:

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an Ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop-down in the upper-right corner of the document.

The recommendations above are from the following post: Common fixes for wireless connectivity issues by @Great-Deku-Tree 

Please let me know if this helps you to resolve the issue, or if you require further assistance. If this resolves the issue please click the Accept as solution button below. Keep me posted. Thanks.