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Sumner1
New member
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Message 1 of 2
143
Flag Post

Keyboard and mouse are not working with computer but works when plugged to other usb stuff

‎08-22-2019 07:14 PM

HP Recommended
Product: HP All in One

My screen was dark so I tried restarting which the bottom light comes on and you can hear the fans running but screen is still dark. After looking further the mouse is no longer working or the keyboard which are usb ones. But when I plugged up the mouse to a usb on a different device the light comes on. So for some reason they won’t work with my computer all the sudden?

1 REPLY 1
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Jeet_singh
HP Support Agent
HP Support Agent
21,068 21,032 1,393 2,294
Message 2 of 2
Flag Post

‎08-25-2019 02:48 PM

HP Recommended

@Sumner1,

 

Thank you for posting your query on HP Community,

 

Have you tried to connect an alternate USB keyboard and mouse and check if that works. 

 

Are you able to boot the computer into the Bios screen using F10. 

 

If you have tried an alternate keyboard/mouse and unable to boot to Bios, then this looks like a possible hardware failure with the USB controller on the motherboard.

 

I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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