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‎01-20-2020 04:44 PM

HP Recommended
Product: 4NN38AA#ABL
Operating System: Microsoft Windows 10 (64-bit)

Brand New 1 day old HP 27 all-in-one - with HP USB wireless keyboard and mouse - everything works fine except when I connect a USB flash drive or WD portable hard drive to another USB port the mouse and keyboard stop working / disappear / freeze - as soon as I remove / disconnect the flash drive / hard drive everything goes back to normal - the only software changes from as shipped product have been to remove McAfee and install Norton and install Mozilla Firefox and Thunderbird

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Accepted Solutions

‎01-20-2020 08:25 PM - edited ‎01-20-2020 08:35 PM

HP Recommended

Seems the problem is interference between my HP Wireless mouse and keyboard dongle and the USB 3.0 flash drive / Hard drive - I plugged the dongle into a USB 2.0 extension cord and put it on the far side of my computer desk (away from the hard drives) and everything works properly.

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1 REPLY 1

‎01-20-2020 08:25 PM - edited ‎01-20-2020 08:35 PM

HP Recommended

Seems the problem is interference between my HP Wireless mouse and keyboard dongle and the USB 3.0 flash drive / Hard drive - I plugged the dongle into a USB 2.0 extension cord and put it on the far side of my computer desk (away from the hard drives) and everything works properly.

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