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setu
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Laptop screen starts with cloudy screen and takes 2-3 hrs to get back to normal

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hp pavillion ak007tx
Microsoft Windows 10 (64-bit)

HI,

 

I was watching the movie in my laptop HP Pavillion ak007tx and suddenly screen some part of the screen got cloudy,

i tried restarting it but then the screen starts with cloudy white color somewhat see-through and it takes 2-3 hours to get back to normal. With time the white color fades  and screen come back to normal 2) after booting2) after booting1) While booting up1) While booting up3) After 2 hour3) After 2 hour

 

Can anyone help me? what is causing this? do i need to replace the screen or any fix can be applied to it?

any help is appreciated.

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @setu

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Please try connecting the computer to an external monitor to isolate the issue. 

 

Also, check in BIOS using these steps -

 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F10 once for BIOS.

 

You may also try re-installing the display driver - 

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

 

Try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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setu
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HI i tried but it didn't work

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asmita6658
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Appreciate you trying the steps @setu

 

I'd suggest you Contact HP in your region regarding this. 

Asmita
I am an HP Employee

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