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Daisaku
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Microphone and Webcam not recognize

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HP Envy 34 Curved Monitor
Microsoft Windows 10 (64-bit)
ENVY 34 Curved Display
Microsoft Windows 10 (64-Bit)

My new Envy 34 Curved display monitor has a built-in camera. I tried updating all the drivers found on the HP website but windows has yet to recognize the webcam nor the microphone.

 

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sandytechy20
HP Support Agent
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@Daisaku

 

Welcome to HP support community.

 

 I recommend you uninstall the webcam driver from device manager and then restart the computer and check.

 

Here is how it is done.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

You may also update the Bios and Chipset drivers on your PC either from our HP support website, using this link or download it using HP support assistant.

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Refer this HP document to fix the issue on microphone issue:-  Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Daisaku
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Which one exactly do i uninstall? 

Also when I checked the sounds setting, none of the microphone seems to be plugged in for some reason. Is microphone signal not carried through the display port or is there a required cable for it? 

 

Capture.PNG

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sandytechy20
HP Support Agent
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@Daisaku

 

There are many possible reasons why the microphone is not working. It can be due to an outdated drivers or hardware related issue. We suggest that you download and install the latest audio driver.

Uninstall the audio drivers from device manager and reinstall it by fallowing the steps mentioned in the above post.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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