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KatrinaB
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Message 1 of 2
127
Flag Post

Monitor disconnnects when computer goes in stand by or I attempt to turn it off

‎01-26-2021 12:17 AM

HP Recommended
Product: OMEN by HP Obelisk DT 875- 1016nl PC
Operating System: Microsoft Windows 10 (64-bit)

1. The Monitor disconnects if the computer goes in stand by and does not reconnect unless I shut the computer down manually pressing the off button and then turn it on again in the same manner.

 

2. When turning off the computer the monitor disconnects before the operation is complete. The computer does not turn off and I cannot solve the problem because the monitor is black. I have to turn off the computer manually pressing the off button till it shuts down. 

 

When I turn on the computer again the monitor connects.

 

i have connected several monitors and tried different cable types and this has no influence on the issue.

1 REPLY 1
Prométhée
Level 16
Level 16
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Message 2 of 2
Flag Post

‎01-26-2021 10:27 AM

HP Recommended

Hi

try update your graphic driver

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-obelisk-desktop-pc-875-1000i/2...


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