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HP Recommended
HP X27i 2K Gaming Monitor
Microsoft Windows 10 (64-bit)

Having an issue with a just over 1 year old monitor. Image below. I don't think it has anything to do with windows settings because I hooked it up to 3 different PCs and it's the same result on all 3. Anyone seen this before or any ideas? Much appreciated. 

 

Occasionally it will pop back to normal for a few seconds and then go back to this. Factory reset did not help. Switching between DP and HDMI makes no difference.

 

hp-monitor-problem.png

3 REPLIES 3
HP Recommended

That is very unusual effect and clearly the problem is the monitor

 

There is a discussion here about what can happen with the wrong refresh rate.

(Scroll down 1/2 way)

 

Try changing the refresh rate on your monitor to match exactly the one in the display control panel.  Try several refresh rates and see what happens.  I do not have a monitor like your so am just guessing there is a way to set a fixed refresh such as disabling freesync or g-sync.

 

BeemerBiker_0-1652367549671.png

 

 

 

 


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HP Recommended

Tweaking refresh rates and resolution haven't worked. I appreciate the reply.

HP Recommended

Have you tried the monitor driver 

https://support.hp.com/za-en/drivers/selfservice/hp-value-27-inch-displays/3989902/model/31131182

 

There is also a service manual that shows how to remove a bad capacitor.  I would not have expected that level of detail.

http://h10032.www1.hp.com/ctg/Manual/c08149324.pdf

 

The users manual does not show the submenus of the on screen display.  Is there a menu for updating the firmware?  What about turn on or off freesync or g-sync?


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problem please mark this as a solution so others can find it
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