• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Stuck on a Black Screen? Quick Fixes for Your HP Desktop! Click here for the details.
Locked

‎01-15-2019 06:58 AM

HP Recommended
Product: HP 27" Curved Monitor

My monitor goes black in the middle of when I am using it and shows the following error: "Input signal not found - check the video cable and video source. Display going to sleep"

 

I have to turn it off and back on again to get it back on. It's not a case of my laptop going to "sleep" as I often in the middle of typing when this happens. It has also turned off in the middle of webcasts when I am presenting and other inopportune times.

 

I have checked and rechecked the cables etc. and everything is functioning correctly.

 

Can someone please help identify why this may be happening and what can be done to fix the issue?

1 person had the same question
1 REPLY 1

‎01-16-2019 01:15 PM

HP Recommended

@Wembley_1

 

Welcome to HP Support Community.

 

Please download the Monitor driver from this Link: https://support.hp.com/us-en/drivers and let me know how it goes

 

Thank you and have a great day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.