cancel
Showing results for 
Search instead for 
Did you mean: 
FHT61
New member
2 1 0 0
Message 1 of 4
445
Flag Post

Monitor won't wake up after sleeping on new HP Pavilion

HP Recommended
HP-Pavilion Desktop 595 and HP w1907 Monitor
Microsoft Windows 10 (64-bit)

Got a new HP Pavilion and have had several issues since setting it up.  The latest is that the monitor will not wake up after going to sleep. I have to unplug it from the VGA port and reconnect to get it wake up (which also tells me that the desktop wakes up). I updated the driver from the Generic PNP to the HP w1907 driver and still having the issue. Using the VGA port instead of an HDMI connector since once I get the computer back up to running again I plan to configure dual monitors like my old set up.  (Last issue was Bios didn't update properly and had to had the Operating System reloaded which is why I am starting from base configuration - although it still did it with the dual when it was working for the 2 months). 

3 REPLIES 3
Jeet_singh
Retired
Retired
21,068 21,032 1,399 2,365
Message 2 of 4
Flag Post
HP Recommended

@FHT61,

 

Thank you for posting your query on HP Community,

 

Did you install any recent Windows or Bios updates that could have caused this issue?

 

Let's try these steps here: 

 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

  1. In Windows, search for and open the Device Manager. 

  2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

  3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

  1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

  2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

  3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System) 

For more steps, please Click here

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

0 Kudos
FHT61
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for the reply.  I did have to have my OS system reinstalled since a recent HP BIOS upgrade corrupted my system.  Best Buy, had to reinstall the Bios and IOS; however, it appears that they might installed an incorrect version since after attempting to up the graphics cards, as notified by HP, it crashed again.  The computer is back in the shop. Until I get it back, I will be unsure if the problem is still current.

0 Kudos
Jeet_singh
Retired
Retired
21,068 21,032 1,399 2,365
Message 4 of 4
Flag Post
HP Recommended

@FHT61,

 

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation