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szhaskell
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Monitor

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hello,

  My internet connection is wireless. I use and HP monitor w2338h, product # FN747A, serial # [edit].  About 2 weeks ago I sat at computer and the colors were all off, brightened and letters are so gray and light I can hardly see. I did connect with Microsoft thinking it was a Windows problem but they believe it to be my monitor.   I  have tried to factory reset the monitor as advised  but the - and +  buttons on monitor do nothing   I see the Brightness on monitor is at 90% but I cannot change it. I have not added any Drives or such that I am aware of.  Please advise how to activate those other buttons.  Select Auto does nothing as well.

Thank you, Szhaskell

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Riddle_Decipher
HP Support Agent
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@szhaskell Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I suggest you release the Menu button (if something was pressing against it), and press and hold the Menu button again for about 10 seconds - let go, and then check if all the buttons working fine, however, if the buttons are still not working, it may be stuck or the hardware behind the button might have become defective.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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szhaskell
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I did as you instructed. Nothing in the way of menu button. I even switched out the monitor but situation is the same. I guess I should bring it to someone I’m not very techie. Is that a word?  
I do appreciate the help 

thank you. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,614 3,972
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@szhaskell I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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