Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

My HP 2311x has suddenly stopped working displaying the “Check Video Cable” error

HP Recommended
HP 2311x
Microsoft Windows 10 (64-bit)

So as stated the monitor after working fine for the last couple of years has suddenly started displaying the Check Video Cable. I’ve looked through the suggested fixes and none of them work. I’m running a GeForce Gtx 1660 so there are no vga cables to try that option. Is it just borked? 

HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@Bebee95 Welcome to HP Community!


I understand that you are getting check the video cable error.


Have you tried with different video cables?


Otherwise, check the video cable connection on the back of the computer and on the monitor. Make sure that it is connected properly and the connecting screws are tight. Turn the monitor off and then back on again (while the computer is on) to see if an image appears.

Some Flat Panel monitors have two similar power input connections placed side-by-side on the back of the monitor, which sometimes allows them to get confused for one another. One connector is used to supply power to the speakers with a separate power cord, while the other connector is used for the monitor's power adapter.

Ensure that you have the monitor power adapter cord plugged into the power connector and not the speaker connector.

After you have reconnected the power cord, turn on the monitor (while the computer is on) to see if an image appears. If there is still no image, continue to the next Step.


At first setup, or under certain signal conditions, the monitor may not be able to switch to a new display resolution. Do NOT shut down or restart the computer. Instead, perform the following steps:

  1. Turn off the monitor using the Power button on the front.

  2. If the Power button does not respond, unplug the power cord from the back of monitor and wait five seconds.

  3. Plug the power cord back in.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation