My HP s2031 monitor keeps going black

[Duchess66]

My HP s2031 monitor keeps going black

[Kuroi_Kenshi]

Hi @Duchess66,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your monitor!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Connections:

• Ensure that the power cable is securely connected to both the monitor and the power outlet.
• Try using a different power outlet to see if the issue persists.

Inspect Video Connections:

• Verify that the video cable (HDMI, VGA, DVI) is securely connected to both the monitor and the computer.
• Try using a different video cable or port to rule out cable issues.

Adjust Power Settings:

• Go to your computer’s power settings and make sure that the display is not set to turn off automatically after a short period.
• For Windows: Go to Control Panel > System and Security > Power Options, and check your settings.

Check Monitor Settings:

• Use the on-screen display (OSD) menu on the monitor to check brightness, contrast, and other settings.
• Restore factory settings through the OSD menu.

Temperature and Ventilation:

• Ensure the monitor is in a well-ventilated area and not overheating. Overheating can cause temporary outages.
• Avoid placing the monitor near heat sources.

Update Graphics Driver:

• Outdated or corrupt graphics drivers can cause display issues.
• Update the graphics driver from the manufacturer’s website or through Device Manager:
  • Right-click Start > Device Manager.
  • Find Display adapters, right-click on your graphics card, and select Update driver.

Test with Another Computer:

• Try connecting the monitor to a different computer. If it works fine, the issue may be with your original computer.

Check for Hardware Issues:

• Inspect the monitor and computer for any visible damage.
• If internal components are damaged, it may require service or replacement.

Hardware Diagnostic Tools

• HP provides diagnostic tools to identify hardware issues.
  • Restart your computer and press Esc repeatedly to open the Startup Menu.
  • Select F2 to open System Diagnostics and run the Component Tests for the graphics/display.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,