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HP Recommended
HP Pavilion P6520y PC
Microsoft Windows 10 (64-bit)

Hello, my name is Garrett. I am not the type of person with money so I have been using the same PC for 6 years after my neighbor gave it to us. I rarely turn off my HP Pavilion P6520y PC. I use an HP w1907 19 inch monitor. It's native resolution is 1440x900. I only ever turn the monitor off, but not my PC. On thanksgiving day when I got home at 10:35 I turned on my monitor and saw the resolution was low. I right-clicked my desktop and chose Display Settings. My resolution was set at a "recommended 1024x768" and only went as high as 1280x1024. However like before my native resolution is 1440x900. I have tried everything to fix it, I restarted my PC calibrated my monitor, updated the display driver and monitor driver, both saying "You have the most up-to-date drivers," I even reconnected my VGA cord. I don't know what to do. Please help!!!

 

I have an

- ATI Radeon HD 4200 graphics card (old I know)

- HP Pavilion P6520y PC

- HP w1907 Monitor

11 REPLIES 11
HP Recommended

Yeah I have the same exact issue - HP w1907 monitor and an ATI Radeon HD 3600 series graphics card.  All of a sudden today when I log in my resolution is low, and the native resolution of the monitor is no longer an option.  I've tried uninstalling the drivers for both the monitor and graphics card, restarting, etc., but nothing seems to fix it.

HP Recommended
I just wish I knew how to fix it. It's getting on my nerves. However since this happened everything on my PC now seems to slowly be crashing and failing. I guess my PC is just dying from age.
HP Recommended

I have different equipment, but my symptoms are EXACTLY the same as described, and it happened on the same date!  What's going on?  I wonder if a recent Windows Update is to blame?  I reverted to the save before the last major update but that didn't help; I'm current on updates now but still have the problem.  

HP Recommended
I don't know. It's just weird and I want it fixed.
HP Recommended

Same here.

 

I have a HP Pavilion laptop with the ATI mobility radeon HD 4200.  After the version 1709 windows 10 update today, my higher resolutions wont show.

 

Maybe the update isn't compatable with the card??

HP Recommended
After my research ATI Radeon HD 5**j and below isnt supported by Windows 10n therefore they don't run/function priperly on displays. I am now saving for a new computer. But you cpuld probably go to a PC hardware store and have them upgrade your graphics card. Which will allow you to have a display adapter that is supported by Windows 10.
HP Recommended

I figured it was something to do with an automatic Windows update since it seemed to happen to multiple people on the same day.  I really don't want to bother with changing my graphics card, but maybe that's what I'll need to do.

HP Recommended

Here's an article that describes which AMD graphics cards are supported:

 

http://support.amd.com/en-us/kb-articles/Pages/Win10-Driver-Support.aspx

 

What sucks about this is that it was supported perfectly fine before yesterday, at least on my PC.  The behaviors they describe for unsupported cards are exactly what I'm experiencing - low resolution, no support for multiple monitors, etc.  This is extremely annoying.

HP Recommended
Yeah
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