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HP Recommended
PAV 570-p017c
Microsoft Windows 10 (64-bit)

My HDMI port is malfunctioning and I have no video. My back panel has no VGA port, but it has two HDMI ports. The second one seems disabled. How do I switch the second HDMI port for my main video output?

I tried entering the BIOS setup and the video works fine in there, but I see no option to enable the second HDMI port. When I exit BIOS setup and Windows loads, I loose my video.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@RobC101 

 

Your machine has Radeon R7 450 video card therefore the following video ports (in red) on integrated graphics are disabled

 

Figure : Lubin back I/O panel
Lubin back I/O panel
  1. VGA
  2. HDMI out
  3. USB 3.0: 2
  4. USB 2.0: 2
  5. LAN (Ethernet)
  6. Audio jacks

The  Radeon R7 450  has 3 rear I/O connectors: DVI + HDMI + DisplayPort.  Now

 

  1. If ONLY the HDMI port failed, you can use  DVI or Displayport all you need is a new cable
  2. If all 3 ports failed, you can remove the whole Radeon R7 450 card anf you integrated graphics will be activated, you can use HDMI port.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@RobC101 

 

Your machine has Radeon R7 450 video card therefore the following video ports (in red) on integrated graphics are disabled

 

Figure : Lubin back I/O panel
Lubin back I/O panel
  1. VGA
  2. HDMI out
  3. USB 3.0: 2
  4. USB 2.0: 2
  5. LAN (Ethernet)
  6. Audio jacks

The  Radeon R7 450  has 3 rear I/O connectors: DVI + HDMI + DisplayPort.  Now

 

  1. If ONLY the HDMI port failed, you can use  DVI or Displayport all you need is a new cable
  2. If all 3 ports failed, you can remove the whole Radeon R7 450 card anf you integrated graphics will be activated, you can use HDMI port.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you very much for your answer. I bought a DVI to VGA converter and it works fine.

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