My beats audio recline envy 27 Monitor has a black screen when turned on

[Jaha1]

My beats audio recline envy 27 Monitor has a black screen when turned on. It's been like this for about 2 months. There are no faults on it. 

[Nal_NR]

Hi @Jaha1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about your monitor—it must be really frustrating to deal with a black screen, especially on such a reliable display.

Let’s try a few steps to see if we can bring your HP ENVY 27 monitor back to life. Since there are no visible faults, it could be a connection or settings issue. Here are some things to try:

Check Power Connections and LED Indicators

• Make sure the power cable is securely connected both to the monitor and to a working power outlet.
• Look for any LED indicator light on the monitor. If it's not lit, try a different power cable if you have one available, as the cable could be the issue.

2. Perform a Power Reset

• Unplug the monitor’s power cable, then hold down the power button on the monitor for about 15-20 seconds.
• Plug it back in and turn it on to see if the display responds.

3. Test with a Different Cable and Port

• If you’re using HDMI, try a different HDMI cable or, if possible, a different port on the monitor.
• You could also try connecting via a different input type, like DisplayPort if your computer and monitor support it.

4. Connect to Another Device

• Try connecting the monitor to a different device (another laptop or desktop) to rule out an issue with your primary device.
• If the monitor works with another device, the problem may be with the graphics card or settings on your primary device.

5. Reset Monitor Settings

• If your monitor has an on-screen display (OSD) menu button, press it and navigate to the settings to reset the monitor to factory defaults.

If these steps don’t bring up a display, it might be a more specific internal issue with the monitor’s power or display board.

Keep me posted for further assistance

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