My brand new 22 All In One touch has a terrible display with purple boxes on the screen

[IrishGuy914]

Hello. I just purchased my desktop from Walmart 3 days ago, got the last one they had in stock. Fired it up for the first time a couple days ago and thought the picture quality was lackluster but didn't know for sure since it was my very first time using the computer. The following morning I fired it up and any window that had a white background had distracting purple tint to it. Images with more colourful backgrounds don't register and pixelate(?) properly at all. After maybe 20 minutes or so it goes away and the display looks more like it should, but the brand new out of the box computer shouldn't be doing this. I made sure the brightness and "night light" feature was set at correct levels, or turned off in the night light's case. I've restarted the computer. I tried to take a screenshot of the issue I'm having but the screenshot doesn't capture the issue I have on the screen so you're going to have to settle for a smartphone photo of the issues I'm having with the screen, it's the only way to show what I'm looking at. 

What should I do? Do I take the computer back to Walmart and return it or can this be rectifying via help here?

[Prométhée]

Hello
try graphics driver updates
but in my opinion better return it to seller

[IrishGuy914]

Graphics are up to date, still have the same issue every time it boots up. Looks like I'll be exchanging it tomorrow. 

[praveenbv]

Hi @IrishGuy914, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.