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HP Recommended
Omen Gaming Laptop
Microsoft Windows 10 (32-bit)

My computer screen keeps going black randomly. I don't know why, but when im in a game for a while the screen just turns off and everything else but the screen remains on.

1 REPLY 1
HP Recommended

Hi@Beansbutt, Welcome to the HP Support Community!

 

Apologize for the issue with the display. We understand it's a gaming notebook lets try a few troubleshooting steps to fix the issue.

 

Check for the BIOS update?

 

Tried Adding the game to High performances in the Nivida control panel?

 

Download GEFORCE EXPERIENCE updates the gaming drivers.

  

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

 

 

Press the Windows key and G to open the Game bar.

 

In the game bar, click Settings.

 

Click the check box next to the game title to enable Game Mode for that game.

 

Plug notebook PCs into an AC adapter to give the graphics card more power.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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