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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- My laptop is under warranty and my laptop screen is damaged...

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12-26-2021 12:10 AM
@Puja2001 -- welcome to this peer-to-peer discussion forum.
I think that none of the volunteers who participate in this forum can answer your question, except to recommend that you directly contact HP Support, to open a claim against the warranty.
I do not know if "accidental damage" will be covered by the HP Warranty, if that is what happened.
12-26-2021 03:28 AM
Hi
You can always try
But, no, unless you have taken out a specific guarantee / insurance.
the warranty, manufacturer does not work in case of breakage
Just read this document
HP PCs - Damage Not Covered by the HP Standard Limited Warranty | HP® Customer Support
If you buy a car, and you hit a wall, you won't be able to make the seller's warranty work.
Only your personal insurance if it covers this
is not it ?!
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12-26-2021 08:54 AM
@Puja2001 -- did you purchase the computer on a premium credit-card? One of the benefits of using a "gold-card" may include coverage for accidental damage. Talk to the bank that issued such a card about coverage.