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My mouse keeps freezing in games.

HP Recommended
OMEN by HP Obelisk Desktop 875-0850no
Microsoft Windows 10 (64-bit)

So I recently bought an OMEN Obelisk 875-0850no. And of course the first thing I do is start my games. But when i started playing my mouse kept freezing and not responding to movement, and I also heard beeping in my headphones. I tried to locate the problem and it seems like it happens when i use rightclick and mouse 5. I tried in three different games (CS:GO, Valorant and Terraria), and the problem is there.


I followed some tutorials online but they didn't solve anything. 


The mouse I'm using is a Steelseries Rival 100. But the problem isn't the mouse because I tried with different mice and it's the same with all of them. 


Here's a video of someone with the same issue:


Please help!



(And I can't uninstall KB3140743 because this is a newer version of windows)

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Message 2 of 2
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Welcome to HP support community.


Check with an alternate mouse to identify the cause of the issue.

Meanwhile, follow the below steps to fix the issue:

Disable the disappearing feature

  1. Left click on the Desktop icon from the Windows 8, 10 start menu.
  2. Move the mouse cursor to the lower right corner of the screen.
  3. A menu should pop up and you need to left click on the Settings icon you have present there.
  4. Left click on the Control Panel feature.
  5. Left click on the Mouse icon.
    Pointer freezes Windows 10
  6. A window with Mouse Properties should open; you will need to left click on the Pointer options tab in the upper side of the window.
  7. You will have to uncheck the box next to Hide pointer while typing.
  8. Left click on the OK button in the lower side of the screen.
    Cursor freezes every few seconds
  9. Close every window you opened and reboot the computer.

Fix the unexpected jumps or freezing issues

  1. Open Control Panel.
  2. In the Control Panel window you will need to left click on the Find and fix problems.
    Note: The Find and fix problems feature can be found on the System and Security section.
  3. Troubleshooting window will show, from the right side of the window left click on the Hardware and Sound option.
  4. Now in the Device category left click on Next button for the Hardware and Devices.
  5. A scan will begin and after it is finished you will need to left click on Apply this fix.
  6. Close the windows you have open.
  7. Reboot the computer and see if you still have this issue.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.



I am an HP Employee

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