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HP All-in-One - 22-b012 (Touch) (ENERGY STAR)

HP All-In-One -22-bo12.  I have made no changes.  Black shadow in top right corner appears after about hour of use. I have googled and followed recommends.  It goes away but reappear, now on daily basis.

1 REPLY 1
HP Recommended

Hi @Mfaslp ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

It seems that your HP All-In-One 22-B012 (Touch) is experiencing a black shadow in the top right corner after being in use for about an hour. This issue might stem from various factors, such as a display problem, a graphics driver issue, or a hardware malfunction.

 

Here are some steps you can try to troubleshoot the issue:

 

  1. Check for Updates: Ensure that both the operating system and graphics drivers are up to date. Sometimes, outdated drivers can cause display anomalies.

  2. Screen Calibration: Access the display settings to check if any calibration adjustments can fix the shadow issue.

  3. Hardware Check: If the problem persists, it might indicate a hardware problem. Contact HP Support or a technician to diagnose and repair the hardware issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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