My screen is black, the laptop starts but I can’t see anything

[Devion1]

I have had the laptop for about 2 years now and never really had a problem with it now it’s acting up and I’m not sure why

[zoey7886]

@Devion1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a Black Screen on a Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Perform a Hard Reset:

• Disconnect all external devices (printer, scanner, USB devices, etc.).
• Remove the power cord and battery (if removable).
• Press and hold the power button for about 15 seconds.
• Reconnect the power cord and battery, then turn on your laptop.

Check Display Functionality:

• Connect your laptop to an external monitor using an HDMI or VGA cable to see if the display works on the external monitor. If it does, the issue may be with the laptop's screen rather than the graphics card.

Inspect Hardware Connections:

• Ensure that the laptop's display cable (inside the laptop) is securely connected if you're comfortable opening the device. If not, consider consulting a professional technician.

Boot in Safe Mode:

• Restart the laptop and repeatedly press the F8 key (or the appropriate key for your laptop) until the Advanced Boot Options menu appears.
• Select "Safe Mode" to see if the laptop boots successfully with limited drivers.

Update or Roll Back Graphics Driver:

• Access Device Manager in Safe Mode (if display is working there).
• Update the graphics drivers if they are outdated, or roll back to a previous driver version that worked well.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Devion2]

I did every possible hard reset or test it still only turns on to a black screen so now I’m not sure what to do 

[Garp_senchau]

@Devion2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 My colleague @zoey7886 is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I suggest you refer to this guide for further troubleshooting: HP PCs - Computer starts but the screen remains blank (Windows 11, 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,