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‎11-29-2020 10:56 PM

HP Recommended
Product: All in one computer
Operating System: Microsoft Windows 10 (32-bit)

The computer turns on, HP logo displays, and then the screen goes blank, well I’m not sure if I should even say blank because the loading icon just spins and spins and spins like it wants to load but it doesn’t. I can’t touch the screen and where I touch it’ll show...... I’ve tried all reboots I can and still nothing 😕 what can it be? 

1 REPLY 1

‎11-30-2020 05:58 AM

HP Recommended

no model PC no product number told. nnnnnnnABA#

it is not a DEAD PC, just W10 is dead sure. and sorry I am for your plite.😑

It is not blank that is windows crashing,  we cold boot all W10 PCs 3 times to activate the MS w10 auto repair mode.

that is next....

NO PC told as AGE can  not be learned by me.

1: RTC coin cell bad. replace it. (aka, NVRAM CMOS battery )

2: HDD is bad, if is HDD it can be bad at 5year mark (world avg)

3: OS is corrupted . (if HDD passes test run HP recovery)

4: run the HP  diagnostics yet?

5: in my shop I boot the PC with my free, Linux demo , off USB stick. lick TRY ME, i then see desktop I find DISKTEST and test the HDD0,   if fail BINGO,   No OS recovery can work with and bad HDD boot drive, not ever,

NO warranty answers by me.
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