My touchpad on my HP pavilion 360 is not working due to error code 10

[Harpreet_24]

Dear HP community, I would greatly appreciate your help!

My HP Pavilion x360 is having touchpad error code 10 issues, where my touchpad stops working. I have tried many methods from restarting my pc, updating my driver, and even resetting my Windows 11, however, this issue still persist and continues to make work difficult. However, when my touchpad starts working after multiple resets or just waiting for a couple of days and then trying to update, it works perfectly for about half a day, then it goes back to error code 10. I will provide further details regarding this issue below: 

This is what I get when I click on events section on the I2C HID Device:

Device settings for ACPI\ELAN0722\4&16e422ae&0 were migrated from previous OS installation.

Last Device Instance Id: ACPI\ELAN0722\4&16e422ae&0
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0x0
Present: true

I have tried downloading other drivers from HP official website, however, even those did not work. 

[Rainbow23]

Hi @Harpreet_24,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall the touchpad drivers.

1. Press the Windows key and type Device Manager in the search.
2. Click on Device Manager to open the applet.
3. Double-click the Mice and other pointing devices option to expand it.
4. Right-click on your touchpad driver and select Uninstall device.
5. Click the Uninstall button to confirm the action.
6. Finally, click Scan for hardware changes icon at the top to reinstall the driver.
7. In Device Manager, check if your Touchpad is shown in the Mice and other pointing devices category. Also, restart your computer to apply the changes.

You may also refer to the steps from this document. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Harpreet_24]

Thank you for your reply.

The change you have suggested have not been working. I have been uninstalling and then reinstalling the touchpad driver for about 3 months now and nothing has been working. I also tried other methods such as going into redownloading upper folder and lower folder. I have gone through all the youtube and other HP community form and tried all the method, however, it did not help. If their way to fix this issue?  

[rajubasnet2058]

I have this same problem in my HP Pavilion X360. As I can still use the touchpad by disabling and enabling 'I2C HID Device' in device manager, I don't think it's a hardware problem. 

[Rainbow23]

Hi @Harpreet_24 and rajubasnet2058,

Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Harpreet_24]

Thank you for your reply. My question is that after few time disabling or updating my driver, my touchpad works perfectly fine. So when my driver is working(no error code 10) then my touchpad feels good on my fingertips and works smoothly. However, when there is error code 10, my touchpad does not work at all. So is this still a hardware issue( since I thought that if it was hardware issue, my touchpad would not work at all, however, my touchpad does work sometimes and sometimes it does not.) So please let me know if this still is related to hardware, and if not, please let me know some method to fix this issue! thank you.