My web cam is not working

[Eros01]

My web cam is not working, I have try to install the drivers and I get a error desconocido.:-3 can anyone help me please.

[Max3Aj]

Hi @Eros01,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion All-in-One - 24 webcam is not functioning, and you're encountering an "error desconocido:-3" when trying to install the drivers. Let's try a few troubleshooting steps.
 

Check if the Camera is Detected

• Press Win + X → Device Manager.
• Expand Imaging Devices or Cameras.
• Look for your webcam (it may be named "HP TrueVision" or similar).
• If there’s a yellow warning triangle, right-click and select Properties to check the error message.

Reinstall the Webcam Driver

• Right-click on your webcam in Device Manager.
• Select Uninstall Device, then restart your PC.
• Windows should automatically reinstall the driver.

Check Windows Privacy Settings

• Go to Settings → Privacy & Security → Camera.
• Ensure "Allow apps to access your camera" is ON.
• Scroll down and check if specific apps (e.g., Zoom, Teams) are allowed.

Manually Install Drivers

• Visit HP Support and search for your model.
• Download the latest webcam drivers for your HP Pavilion All-in-One - 24.
• Install the drivers and restart your computer.

Test in Another App

• Open the Camera app in Windows (press Win + S and type "Camera").
• If the webcam doesn’t work, try using a different app like Zoom or Skype.

Enable Webcam in BIOS

• Restart your PC and press F10 (or Esc > F10) to enter BIOS.
• Check if there’s an option to enable/disable the camera under Advanced Settings.
• Enable it if disabled, then save and exit.

Check for Windows Updates

• Go to Settings → Windows Update.
• Install any pending updates, as they may include webcam fixes.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support