My wireless keyboard & mouse have stopped working, I got an error message on start up

[Tom_Vans]

My Bluetooth wireless keyboard & mouse have stopped working, I received an error message on boot up saying I had an error with the Keyboard drivers. I have a wired keyboard via USB plugged in & I have an old wireless mouse connected via USB & they are working fine. When I look to add the keyboard & mouse devices or any other device via Bluetooth it finds devices but when you try to collect it say unable, please try again, is it the keyboard or is it the Bluetooth? I Do I need to download new drivers, I am out of ideas so would really appreciate some help

[Rainbow23]

Hi @Tom_Vans,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your keyboard and mouse (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

- Let me know the version of the operating system installed on the computer.
- Error messages (if any) on the computer. 

Take care and have a great day ahead.

[Tom_Vans]

Apologies for my delayed response,

Keyboard model - TPC-C002K

Mouse Model - TPC-C001M

Windows 11

Had an error message once, right as I turned my computer on, I havent had it since but if I recall the screen was black with white writing & it said something about keyboard driver error, apologies I don't have more. I have the exact same keyboard & mouse with one of my other computers, this connects via USB & I connected it to my computer & it works fine so I assume it must be driver/Bluetooth related issue. Hope this helps & Look forward to your response.

[Rainbow23 · Accepted solution]

Hi @Tom_Vans,

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!