cancel
Showing results for 
Search instead for 
Did you mean: 
Tomg8
Level 1
9 6 0 1
Message 1 of 7
605
Flag Post

Solved!

New video drivers

HP Recommended
Envy Desktop TE01-0020
Microsoft Windows 10 (64-bit)

Why doesn't HP allow new Intel video drivers to be installed?  This is a new system and I saw on the Intel site there were new drivers for the 630 chip.  At the start of the install a message that they can't be installed and to contact the mfg.  Same with the wife's laptop she hasn't been able to update video drivers in a long time.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,849
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

See my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

6 REPLIES 6
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,849
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

See my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

Tomg8
Author
Level 1
9 6 0 1
Message 3 of 7
Flag Post
HP Recommended

Looks pretty interesting as long as it's safe.   Why does HP have this practice of not letting a simple update happen for video drivers?

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,849
Message 4 of 7
Flag Post
HP Recommended

It should work just fine as long as you only have the onboard Intel graphics on your notebook and desktop PC.

 

I've done it myself, which is why I decided to write the help article for others to use.

 

I asked the same question of HP by contacting the executive team, and believe it or not, I was told to use the drivers from Intel.

 

That was their answer, I guess meaning they have no plans to update the drivers on an ongoing basis.

 

So I did, and it worked for me.

 

Now the Intel driver and support assistant notifies me of a driver update when one is released and automatically installs it.

 

Never had an issue.

0 Kudos
Tomg8
Author
Level 1
9 6 0 1
Message 5 of 7
Flag Post
HP Recommended

Great, thanks Paul.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,849
Message 6 of 7
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Tomg881
Level 1
3 2 0 0
Message 7 of 7
Flag Post
HP Recommended

Finally got around to installing the new drivers.  Worked great.  At least no longer under HP's policy of not  updating video drivers.  How do I accept your answer as a solution?  I don't see it available as an option.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation