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‎10-25-2018 04:53 AM

HP Recommended
Product: Pavilion Power 580-100na
Operating System: Microsoft Windows 10 (64-bit)

my brand new Pavilion Power 580-100na arrived today and setting it up. Plugged in hdmi to my monitor and get no display on the screen. i have tried different cables and monitors and getting no results. What can i do?

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Accepted Solutions

‎10-25-2018 05:25 AM

HP Recommended

Here is the support page for that PC

https://support.hp.com/us-en/document/c06057356

 

Most likely the wrong HDMI port is being used.  The spec page lists a GeForce GTX 1060 graphics card is installed.  Assuming there to be a HDMI port on that card, use that.  The HDMI port that is located with the USB and network ports is disabled when a graphics card is installed.  Click on the Back I/0 ports section on the spec page I linked to see the picture of the motherboard ports.  #3 of that picture shows the HDMI port that is NOT active.

 


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View solution in original post

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7 REPLIES 7

‎10-25-2018 05:25 AM

HP Recommended

Here is the support page for that PC

https://support.hp.com/us-en/document/c06057356

 

Most likely the wrong HDMI port is being used.  The spec page lists a GeForce GTX 1060 graphics card is installed.  Assuming there to be a HDMI port on that card, use that.  The HDMI port that is located with the USB and network ports is disabled when a graphics card is installed.  Click on the Back I/0 ports section on the spec page I linked to see the picture of the motherboard ports.  #3 of that picture shows the HDMI port that is NOT active.

 


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‎10-25-2018 06:13 AM

HP Recommended

when i took the tower out of the box, i noticed 2 plastic parts in the hdmi port and display port. Is that suppose to mean anything or just protection? Also if i unscrew the bolts, would it void the warranty?

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‎10-25-2018 06:26 AM

HP Recommended

I suggest you actually look at the support page I posted and look at the Back I/O section as I already posted.  First, do not unscrew any bolts.  Assuming the plastic parts are on the ports in the section I am addressing, then they are meant to block those ports.  In other words - those ports are not active.  Use the ports on the graphics card.


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‎10-25-2018 06:38 AM

HP Recommended

Thank you so much! Found the hdmi port for the graphics card and plugged it in and worked! Thanks for showing the pic of the i/o port and then I clocked on where the hdmi port for the graphics card.

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‎10-25-2018 07:47 AM

HP Recommended

You are welcome.  Glad to help


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‎10-25-2018 11:42 AM

HP Recommended

could you update your videocard?

https://catscasinos.co.uk/
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‎10-25-2018 02:44 PM

HP Recommended

@Ayadyly

That has a fairly nice graphics card already.  What did you have in mind?


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