Not able to get higher resolution than 1920x1080

[Ondrej94]

Hello Guys,

So we have problem with notebook 655 G1 - 5CG6051QX5 in our little company.

We just bought new monitor with resolution 2560x1440 @ 60hz but notebook is not able to run at this resolution.

1. There was some windows error that system is not able to run Display Port so we had to use

HDMI

2. Maximal resolution is 1920x1080

3. Windows is updated on 1803 (newly installed)

4. I updated all drivers, tried to choose some settings in AMD console but without any joy

5. I tried different cables (Disp. port, HDMI, Disp.p to DVI etc.)

6. Tried update drivers via Device Management but without any joy

Thanks for answers,

Cheers,

Ondrej

[banhien]

@Ondrej94

HDMI port supports 1920 x 1080 max. If you wish to use higher resolotion please use NATIVE DisplayPort.

Regards.

[Ondrej94]

Native disp. p has following windows error:

The system has detected a link failure and cannot set the requested resolution and refresh rate on your DisplayPort display. Your display might not support the requested resolution or there may be an issue with the cable connecting the display to your computer.

[banhien · Accepted solution]

@Ondrej94

To fix this please try the following steps

(a) Install software and drivers for your monitor (from the CD or download from vendor support site),

(b)  Use a different DP cable.

Regards.

[Ondrej94]

There are no drivers for that exact monitor but I found some universal which worked.

Thanks