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‎09-24-2022 06:40 AM

HP Recommended

Help!

I am a professional 3D artist who also plays games on the side. About a month ago I was doing some GPU rendering (nothing fancy that I haven't done with my PC before), when my displays shut off, my pc continued running for a second (audio playing CPU processes running etc.) then shut down.

 

This now happens every time there is a load on the GPU: rendering, playing games, 3D viewports in software.

 

I have a warranty but none of the phone lines are open until Monday  as far as I can tell, I think it's a hardware issue as I have updated BIOS and drivers. The problem is consistent and I can replicate it if that helps. I have also checked the inside (not taken anything apart because I don't want to void the warranty) and all the connections look good to me. I would also like to mention anything else that doesn't use the GPU for example CPU rendering, simulations etc. work amazingly so it's defiantly the card.

 

This definitely should not be happening on a 3080ti running a 6 year old game on medium settings. I'm pretty sure it's the power supply but as I said, I can't get any warranty support until Monday. Any suggestions now would be great!

 

Thanks,

Jack

 

 

 

Category:
5 REPLIES 5

‎09-24-2022 08:48 AM

HP Recommended

hi

No, sorry, in the current state, better to work the guarantee..
there is little to do here, and if it is material, it will be a waste of time, and you have obviously already done some in them

at least check if not an overheating problem

HWMONITOR | Softwares | CPUID

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‎09-24-2022 08:52 AM

HP Recommended

Thank you so much, already checked for heating, running at a relatively cool 55-65 for rendering and 50 for gaming, although oddly enough when I slapped all the fans up to full for the cpu cooling system (so there was more air into the case) then it took longer to crash. 

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‎09-24-2022 08:59 AM

HP Recommended

Probably a graphics card/power supply problem.

so nothing more to offer, if not possible to open the computer, and if not possible to do a test without the graphics card (many models do not allow it)
and without the model of the computer, difficult to know!
...

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‎09-24-2022 10:42 AM

HP Recommended

The model is the HP 45L Gaming Desktop PC GT22-0000i if that helps!

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‎09-24-2022 11:38 AM

HP Recommended

https://support.hp.com/us-en/product/omen-by-hp-45l-gaming-desktop-pc-gt22-0000i/2100827516

 

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb
 

 

 

 

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