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Locked

‎08-09-2023 07:40 PM

HP Recommended
Product: HP ENVY 24 23.8-inch IPS Monitor with Beats Audio

osd lockout accidentally got activated on my monitor and nothing ive tried has unlocked it. ive been searching everywhere but ive yet to find anything thats helped. holding the menu button for 10 seconds hasnt done anything and unplugging/holding the power button also has accomplished nothing. does anyone have ideas on how to fix this? the hp support line was actually useless

Category:
1 REPLY 1

‎08-12-2023 12:01 PM

HP Recommended

Hi @MyrKhosh,


Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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