• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Hp deskjet ink advantage 5275
Microsoft Windows 10 (64-bit)

Recently the touch screen buttons on the right corner on my hp deskjet advantage 5275, is grey and unresponsive. Buttons such as ok and done cannot be used, resulting in a frustrating experience.

1 REPLY 1
HP Recommended

@Lee_Lynch  -- can you "drag-and-drop" the window containing the "OK" or "DONE" buttons to the left of the screen, so that you can click them? 

 

Or, on your keyboard, tap the TAB key, maybe a few times, until you see a "box" around the word "OK". Then, press the ENTER key on your keyboard, to simulate a "click".

 

Or, replace the failing touch-screen.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.