Omen 27qs monitor randomly shutting off

[Dalton02]

I have a omen 27qs monitor I bought back in November and it haven't had any problems until a week ago it started randomly turning off while playing games ..I read online I needed to update the bio and that it should  fix but it didn't fix.Does anyone have came across that and know how to fix it? Also idk if I chose the right board on here this is my first time here 

[Kuroi_Kenshi]

Hi @Dalton02,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding monitor!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Check Power and Cable Connections

• Ensure the power cable is securely connected to both the monitor and the wall outlet.
• Try a different power outlet or use a direct connection (avoid power strips).
• Swap out the DisplayPort/HDMI cable to rule out a faulty cable.

 Disable Auto Sleep & Power Saving

• Open Monitor Settings Menu (OSD) → Find Power Settings.
• Disable Sleep Mode, Power Saving, and Auto-Off features.

Adjust Refresh Rate & Resolution

• Right-click Desktop → Display Settings → Advanced Display Settings.
• Under Refresh Rate, set it to 165Hz (or lower, e.g., 144Hz).
• Ensure the resolution matches 2560x1440 (native resolution).

Update Graphics Drivers

• Right-click Start → Device Manager → Expand Display Adapters.
• Right-click GPU → Update Driver → Select Search automatically.
• Alternatively, download the latest drivers from NVIDIA/AMD’s official site.

Check Windows Power Settings

• Control Panel → Power Options → Change Plan Settings.
• Set Turn off display to Never.
• Disable USB Selective Suspend (Advanced Power Settings).

Try a Different Port or Device

• Plug the monitor into another GPU port.
• Test the monitor on a different PC or laptop to check if the issue is with the monitor or your system.

Let me know if you need more help! 🚀

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,