Omen 32 FreeSync and Text-Mode

[12345654321]

Well here's another update...

Over two weeks ago I got an email asking me to reply with my phone number. I replied and said again that I don't have a phone number and can't use a phone so need to sort it out by email. I also once again pointed them to this forum thread and said all the needed info is here. I got no reply...

Today I messaged back again and asked what's happening. I got a reply saying it's an unmonitored mailbox and to contact HP through other means.

This is getting tedious now. They're clearly trying to give me the run around instead of aknowledging and fixing the issue we've reported. I've made up my mind not to buy from HP in future as this situation is getting on my nerves too much.

Still, I've got a monitor here that I paid a good chunk of money for and would like the firmware bug fixed. I'm constantly having to do that workaround.

Please keep this thread alive and contact HP support if you're experiencing the issue. I don't know what else to suggest here.

[krzemien]

They're clearly trying to give me the run around instead of aknowledging and fixing the issue we've reported.

Yep, that's my impression as well: whole Customer Support seems to be following this process.

It's a feature, not bug, in their eyes, obviously - and it will cost them money to fix it (which nobody wants to spend as project must have been signed off already).

By the same token: I made an educated decision earlier today and decided to update manually all vendors' device drivers for my OMEN one by one - some of the drivers supplied & available by HP (either via web or seemingly long-defunct HP Support Assistant) are dated back to early 2016...!

And guess what? Everything works as expected, naturally, so the question is: what is HP waiting on exactly? My DELL work laptop still receives regular updates despite being made in 2013...

HP perceive this forum & users' inputs as not having great impact on reputation either - but they are mistaken.

[12345654321]

The forum staff are escalating the issue again, and while I do appreciate them doing that, I can't help but think it's just going to end up the same as it has a few times already - I'll get a generic email, I'll reply to it, get one back saying the mailbox is unmonitored, then end up back on this forum.

Let's see shall we. I'll report back...

[12345654321]

Well well. Looks like we may be making progress here, guys. After a couple more email exchanges I got one back saying they'll pass the info onto their engineers who will investigate the issue.

Hopefully this'll result in the fix we require. Let's wait and see what happens next I guess..

[krzemien]

Keep up the good work, guys, and let us know the news once you have them.

[12345654321]

Ah. Looks like replies are back open on this thread again now. Thankyou to whoever re-enabled them!

So, just a quick update for everyone following this thread. I did get an email response from HP 5 weeks back in which they stated the issue has been passed onto their engineers who will investigate the issue. I've not heard anything back yet and it doesn't look like any new firmware has appeared in the downloads section, but I just wanted to let you guys know what's going on. I hope the next time I post back I'll be able to tell you there's a firmware update.

[12345654321]

So it's been a couple of months. I was told details of the problem were being passed onto the engineers but there's no sign of a firmware fix yet. I can't reply to any of the emails I got from support staff because they all have this message "Please do not reply to any of my emails as I will not receive emails on closed cases and this would delay any support you may require.".

This communication setup makes things very difficult. Is this issue being swept under the rug again or is there a fix in the works? Can any of the forum staff get an update for us please?

Thanks.

[krzemien]

I'm afraid it is what it says on the tin:

"Please do not reply to any of my emails as I will not receive emails on closed cases and this would delay any support you may require."

I'm not surprised at all as HP has done this twice to me now - admittedly on rather minor cases - and I'm beyond caring.

Not great, HP, not great.

[12345654321]

Well, every email I've had from the first one has said that same thing so I've never been able to reply.

The last email I had from them also said "Your information will be passed to our engineers who will investigate the issue.".  So they confirmed they were looking into a fix. I am expecting them to make one.

I agree though. I'm not impressed with how they deal with this stuff. This has been going on for quite a while now and you just get the impression they don't really care. I'm still not giving up though. I think the monitor is fairly decent and I'm quite happy to use it in most scenarios aside from this annoying issue. I have to keep checking the display tab in the AMD driver software to make sure FreeSync is enabled and doing the workaround everytime it isn't. It's become pretty tedious after many months of it...

So again to the forum staff - please could you contact the relevant team on our behalf to ask for a progress update on the firmware fix? We would all really appreciate it! Thanks.

[12345654321]

So, can we get some assistance from the HP forum staff please?

As I said before - It's been a matter of months since we were told the engineers are looking into the issue. There's been no update on this and we don't have a direct line through to the support team or engineers to ask about it. Thanks.